Refund and Returns Policy

1. Return Policy

At Design Transform Hub (DTH), we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may return the item(s) under the following conditions:

Eligibility for Returns:
Items must be returned within 7 days of receipt.
Items must be unused, in their original packaging, and in the same condition as when you received them.
Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Return Process:
Contact our customer service team at designtransformhub@gmail.com to initiate a return.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our team will provide you with a return authorization and instructions on how to send your item(s) back to us.
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged or defective.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Approval:
If approved, no refund will be issued. Instead, a new product will be provided as an exchange for the returned item.
Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at designtransformhub@gmail.com.

4. Non-Returnable Items

Wall Papers
PVC Panels

5. Contact Information

For any questions or concerns regarding returns and refunds, please contact us at:

Email: designtransformhub@gmail.com
Phone: +91 8056226887 or +91 73055 31347
Address: No: 3, Padavattamman Kovil Street, Rathinamangalam, Chennai- 600 127