Shipping And Delivery

1. Shipping Policy

At Design Transform Hub (DTH), we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below:

Shipping Locations:
We currently ship to addresses within India and select international locations. Please contact us for more information on international shipping availability.
Processing Time:
Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times vary based on your location and the shipping method selected. Estimated delivery times will be provided at checkout.
Shipping Methods:
We offer various shipping options, including standard and expedited shipping. The available shipping methods and their respective costs will be displayed at checkout.

2. Delivery Policy

Delivery Confirmation and Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
Delivery Issues:
If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at ashwin.ar98@gmail.com or designtransformhub@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

3. International Shipping

Customs, Duties, and Taxes:
Design Transform Hub (DTH) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Restrictions:
Certain products may be restricted from international shipping due to size, weight, or destination country regulations. If your order contains such items, we will notify you and provide alternative options.

4. Damages and Issues

Damaged Items:
If you receive a damaged item, please contact us immediately at ashwin.ar98@gmail.com or designtransformhub@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Lost or Stolen Packages:
Design Transform Hub (DTH) is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

5. Contact Information

For any questions or concerns regarding shipping and delivery, please contact us at:

Email:  designtransformhub@gmail.com
Phone: +91 8056226887 or +91 73055 31347
Address: No: 3, Padavattamman Kovil Street, Rathinamangalam, Chennai- 600 127